Inauguration of the new Centralized Call Centre and Data Centre of Kerala State Electricity Board will be done by Shri. Araydan Muhammed, Hon'ble Minister for Electricity on November12, 2014 at 4 pm.
KSEB customers can avail the Call centre number 1912 to notify power supply failure, electricity line complaints, bill related complaints etc. The call centre will be functioning 24 hours using an interactive voice response system and also a human assistance with the help of 50 KSEB staffs.
The call centre service will be initially available at 43 towns under Restructured Accelerated Power Reforms Development Programme (RAPDRP). which includes Trivandrum, Kochi, Kozhikode, Kollam, Guruvayur, Kottayam, Thiruvalla, Malappuram, Perinthalmanna, Tirur, Alapuzha, Kunnamkulam, Attingal, Cherthala, Neyyatinkara, Varkala, Kayamkulam, Kannur, Thrissue etc.