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Sunday, January 31, 2010

FRIENDS Janasevana Kendram Palayam Thiruvananthapuram

FRIENDS Janasevana Kendram
Working time : From 9 am to 7 pm (in two shifts) on all days including Sundays. The Center will be closed on other public holidays including Second Saturdays.


FRIENDS Janasevana Kendram (Janasevana means serving people, Kendram means center) is the one-stop integrated citizen service center of Government of Kerala. It was established in 1999 by the Department of Information and Technology, in association with local bodies. The center functions as single counter to remit utility bill payments, submits applications, seek information on government programmes & schemes, access other specialty services etc. FRIENDS is one of the largest public interface programmes in India as it makes life easier for over one million people annually

FRIENDS is a multiple agency bill collection system. As per the prevailing system, the customers/ consumers/clients are issued a Bill/Demand Notice by the concerned agency providing services based on which the various regional/sectional offices of the agency collect the payment. The FRIENDS project envisages facilitating the collection of various payments pertaining to payees within specified area limits like corporation municipality etc at a single centre. Every FRIENDS centre will have multiple counters and the payees can remit any payment at any counter. The FRIENDS software is specifically programmed to accept payments due to different agencies by incorporating the specific rules and regulations regarding remittances pertaining to each agency. The customer/client/consumer will be given an acknowledgement note/receipt for the amount remitted at the FRIENDS centres.

Services offered at the FRIENDS counters

• Electricity bill payments (Low Tension and Spot Billing)

• Fee for new Ration Cards

• Kerala University Examination fees – 352 types.

• General Fees for Kerala University – 96 types

• Motor Vehicle Tax – 105 types.

• Fee for Licenses from Motor vehicles Dept. – 20 types.

• Fees for Permits from Motor Vehicle Department - 142 types.

• One-time vehicle tax Registration Fee for motor vehicles – 37 types.

• Fee for Trade License – 11 types Building Tax (one-time)

• Basic Land Tax

• Revenue Recovery

• Property Tax

• Professional Tax

• Fee for licenses related to Corporation like Food license

• Water bill payments



ISO 9001:2000

FRIENDS Janasevana Kendram, Thiruvananthapuram has been awarded ISO 9001:2000 Certification for its citizen friendly services and quality standards.

1 comment:

lily evans said...

Give your employees a proper lesson on how to treat customers.

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